ParentSquare

Yes, you will still receive our messages. However, you will be unable to select notification settings or your preferred language. 

Use the email address you have on file with the district. ParentSquare syncs with our student database, so it is important we have up-to-date information in our database.

After checking your notification settings to ensure email notifications are on, check your email spam folder to see if any PSQ message ended up there. If so, mark them as "Not Spam".

You can add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you are still not receiving emails, please contact support@parentsquare.com so they can get to the bottom of the issue.

Once you're logged into your account:

On the app, go to "Account", then "Notifications", and choose using the slide buttons.

On the web browser, click your name in the upper right corner, choose "My Account", then click "Notification Settings" from the left menu that comes up.

This means that something is not synching correctly with Infinite Campus. Please email Bekki Currier, Communications Coordinator, at bcurrier@holdenschools.org  or Kim Hough, Data Systems Coordinator, at khough@holdenschools.org, and they will investigate the issue.

Once you're logged into your account:

On the app, go to "Account", then "Preferences", click "Languages" and choose from the list.

On the web browser, click your name in the upper right corner, choose "My Account", click "Language Settings" from the left menu that comes up and choose from the dropdown list.

Once you're logged into your account:

On the app, go to "Account", then "Change Password".

On the web browser, click your name in the upper right corner, choose "My Account", then choose "Security" from the left menu that comes up and click the "Reset My Password" button.

If you have forgotten your password, choose "Forgot password" at the log-in screen and follow the directions.

If you have a change of phone number or email address, you can contact a school building office and have them update it in our database. ParentSquare syncs with our database, so it will pull the updated information into it's system during the overnight sync.

Or, you can request the information change through your ParentSquare account:

On the app, click on "Account", then "My Account", then "Edit" and enter the new information.

On the web browser, click your name in the upper right and choose "My Account", then "Edit Account" and add the new information.

ParentSquare will notify the district that information needs updated. Please allow up to a week, for this information to be changed and synced with ParentSquare.

Once you're logged into your account:

On the app, click the "+" symbol in the upper right and choose "Message". To find the person you'd like to send to, click "Search Everyone" along the top of the screen and start typing their name. Then, simply click them once they are found.

If you have children in multiple school buildings, make sure you choose the correct building of the person you are wanting to message by choosing "Schools" on the left or top menu

On the web browser click "Messages" in the left menu, then click the "New Message" button. Start typing the name of the person you'd like to message in the "Recipients" box, then click their name once you find them. Your message will go in the "Message" box and then you'll click the "Send" button.

1. Log in to ParentSquare

You can do this by any means you use to login: password or single sign on.

2. Add or switch to your parent account

1. Click your name on the top right (your account). or where you normally see your students, you will see either “Switch to your parent account” or “Add your parent account”.

2. If you see "Switch account", it means you are logged in both accounts. 

   Click "Switch Account". Then just select the parent account from the list.

   

    

3. If you see "Add account", tap it. A sign-in screen will open.

   

    

          

4. Sign in with your parent email/phone and password.
   • You can do this even if you use the same email for staff and parent roles.  

[If you sign in, but come back to the same account]

1. Check your account by clicking your name in the top right.
2. If you only see one staff account, it means, you were trying to sign in with a password for the current staff account and not your parent account.
3. Click "Add another account", and follow steps below. 

[If you forgot your password, or see invalid username/password]

1. Click Forgot Password and enter your parent email/phone.

   

2. You will receive an email/text with a link. Click link.

3. The account chooser will open. Choose parent account and set password.

   

4. You should be logged into your parent account now. You can click your name on top right to add your staff account and then switch accounts anytime. 

1. IMPORTANT: Make sure you have the latest iOS app version

Your iOS app version needs to be 2.107.1_2267 or greater. 

If it is not, see: How to Check Version and Update App 

2. Add or switch to your parent account

1. Tap menu (three bars at top left).
2. Tap Students. You will see either “Switch to your parent account” or “Add account”.

3. If you see "Switch account", it means you are logged in both accounts. Just select the parent account from the list.

         

4. If you see "Add account", tap it. Then, choose Add another account. A sign-in screen will open.

   

          

5. Sign in with your parent email/phone and password.
   • You can do this even if you use the same email for staff and parent roles.  

[If you sign in, but come back to the same account]

1. Check your account by clicking your name in the top right.
2. If you only see one staff account, it means, you were trying to sign in with a password for the current staff account and not your parent account.
3. Click "Add another account", and follow steps below. 

[If you forgot your password, or see invalid username/password]

1. Tap Forgot Password.
2. You will receive a code.
3. Enter code in ParentSquare.

4. The account chooser will open. Choose parent account and set password.

   

       

   5. You should be logged into your parent account now. You can tap menu (three bars) to switch accounts anytime.