ParentSquare

Yes, you will still receive our messages. However, you will be unable to select notification settings or your preferred language. 

Use the email address you have on file with the district. ParentSquare syncs with our student database, so it is important we have up-to-date information in our database.

After checking your notification settings to ensure email notifications are on, check your email spam folder to see if any PSQ message ended up there. If so, mark them as "Not Spam".

You can add donotreply@parentsquare.com to your email contacts so your server recognizes our messages. If you are still not receiving emails, please contact support@parentsquare.com so they can get to the bottom of the issue.

Once you're logged into your account:

On the app, go to "Account", then "Notifications", and choose using the slide buttons.

On the web browser, click your name in the upper right corner, choose "My Account", then click "Notification Settings" from the left menu that comes up.

This means that something is not synching correctly with Infinite Campus. Please email Bekki Currier, Communications Coordinator, at bcurrier@holdenschools.org  or Kim Hough, Data Systems Coordinator, at khough@holdenschools.org, and they will investigate the issue.

Once you're logged into your account:

On the app, go to "Account", then "Preferences", click "Languages" and choose from the list.

On the web browser, click your name in the upper right corner, choose "My Account", click "Language Settings" from the left menu that comes up and choose from the dropdown list.

Once you're logged into your account:

On the app, go to "Account", then "Change Password".

On the web browser, click your name in the upper right corner, choose "My Account", then choose "Security" from the left menu that comes up and click the "Reset My Password" button.

If you have forgotten your password, choose "Forgot password" at the log-in screen and follow the directions.

If you have a change of phone number or email address, you can contact a school building office and have them update it in our database. ParentSquare syncs with our database, so it will pull the updated information into it's system during the overnight sync.

Or, you can request the information change through your ParentSquare account:

On the app, click on "Account", then "My Account", then "Edit" and enter the new information.

On the web browser, click your name in the upper right and choose "My Account", then "Edit Account" and add the new information.

ParentSquare will notify the district that information needs updated. Please allow up to a week, for this information to be changed and synced with ParentSquare.

Once you're logged into your account:

On the app, click the "+" symbol in the upper right and choose "Message". To find the person you'd like to send to, click "Search Everyone" along the top of the screen and start typing their name. Then, simply click them once they are found.

If you have children in multiple school buildings, make sure you choose the correct building of the person you are wanting to message by choosing "Schools" on the left or top menu

On the web browser click "Messages" in the left menu, then click the "New Message" button. Start typing the name of the person you'd like to message in the "Recipients" box, then click their name once you find them. Your message will go in the "Message" box and then you'll click the "Send" button.